GTC
By placing your order you accept the following General Terms and Conditions.
1. general
The following terms and conditions apply to all contracts, deliveries and other services. Deviating regulations shall not apply; we hereby expressly object to such. All ancillary agreements require our written confirmation.
2nd order
The product range offered in the Maschalina Online Shop is an invitation to the customer to submit an offer to purchase to the company under the conditions specified in the Maschalina Online Shop. The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. By clicking on the "Send order" button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order follows immediately after the order has been sent. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within five days. Maschalina Productions GmbH reserves the right in particular not to accept the offer if an item is not available, if you have not paid invoices due to previous deliveries without justification, if your credit card check is not completed successfully or if there are otherwise justified doubts about your creditworthiness. If Maschalina is unable to fulfill an order, Maschalina will inform you as soon as possible. Orders will only be accepted for normal household quantities.
Please note: The goods shown on the website have been photographed digitally. There may be slight differences between the representation of the goods and the reality; such differences do not constitute a defect in the goods ordered.
We save your order data. If you would like a printout of your order, you have the option of printing out an "order confirmation". This will appear on your screen after you have sent the order to us by clicking the "Complete order" button and your credit card details have been successfully checked. In addition, you will receive the order confirmation with all the data provided by e-mail, which can also be printed out.
3. delivery and shipping costs
For deliveries to Austria and Germany, shipping costs of € 4.90 will be charged. From an order value of € 70.00, delivery to these two countries is free of charge. Deliveries are possible to all countries of the European Union. The respective shipping costs and delivery times can be found on our homepage under the heading "Shipping".
Delivery is carried out by DPD or Österreichische Post AG and its international partners.
The delivery time to Austria and Germany is 2 to 3 working days from receipt of payment. Delivery times to other EU countries can be found in the "Shipping" section. If delivered items have obvious material or manufacturing defects, including transport damage, please notify us immediately of any such defects. However, failure to make this complaint will have no consequences for your legal claims.
4. payment
You can pay for the goods via Paypal, Klarna Pay Later, or credit cards.
Should you fall into arrears with payment, Maschalina Productions GmbH is entitled to demand reminder fees as well as interest on arrears in the legally permissible amount and any additional processing costs incurred.Maschalina Productions GmbH reserves the right to allow only certain payment methods in the event of a negative result of the address and credit check. We have an SSL connection (Secure Socket Layer) through which payment is processed
Once the invoice amount has been reserved on your credit card account, we will process your order within the delivery period.
The payment method purchase by direct debit is not available for all offers and requires, among other things, a successful credit check by Billpay GmbH and a current account held in Germany. If the customer is permitted to purchase by direct debit for certain offers after a credit check, the payment is processed in cooperation with Billpay GmbH, to whom we assign our payment claim. In this case, the customer can only make payment to Billpay GmbH with debt-discharging effect. We remain responsible for general customer inquiries (e.g. regarding goods, delivery time, shipment), returns, complaints, revocation declarations and returns or credit notes, even in the case of direct debit purchases via Billpay. The General Terms and Conditions[https://www.billpay.de/allgemein/datenschutz/] of Billpay GmbH apply.
When purchasing by direct debit, the payment amount must be paid immediately by direct debit through our external partner Billpay GmbH [https://www.billpay.de/
5. reservation of title
The goods remain the property of Maschalina Productions GmbH until payment has been made in full.
6. revocation instruction
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (MASCHALINA Productions GmbH, Ungargasse 2/14, 1030 Vienna, Austria, [email protected], Phone: +43 (0) 660 9279373) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
7. data protection & creditor protection
The data controller can be found in the legal notice.
All personal data is always treated confidentially and your interests worthy of protection are strictly taken into account in accordance with legal requirements.
We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can view your past orders in our customer login area.
The data required for business processing is stored and, if necessary, passed on to our affiliated companies or service partners as part of order processing.
We use the data you provide to fulfill and process your order.
"This website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operatorThe IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link [insert link here. The current link is ]."
When you register for the newsletter, your e-mail address will be used with your consent for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.
We use cookies on various pages to make your visit to our website more attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard disk at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called persistent cookies). Our partner companies are not permitted to collect, process or use personal data via our website using cookies.
This website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social plugin from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here:http://developers.facebook.com
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which integrates it into the website.
By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. If you interact with the plugins, for example by clicking the "Like" button or leaving a comment, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.
Facebook may use this information for the purposes of advertising, market research and the needs-based design of Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.
If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php
You have the right to information about your stored data and, if necessary, a right to correction or deletion of this data.
If you choose to pay by direct debit from our partner Billpay GmbH[https://www.billpay.de/endkunden/], you will be asked during the ordering process to consent to the transmission of the data required for processing the payment and for an identity and credit check to Billpay. If you give your consent, your data (first and last name, street, house number, zip code, city, date of birth, telephone number and, in the case of purchase by direct debit, the specified account details) and the data in connection with your order will be transmitted to Billpay. For the purpose of its own identity and credit checks, Billpay or partner companies commissioned by Billpay transmit data to credit agencies (credit reference agencies) and receive information from them and, if applicable, creditworthiness information based on mathematical-statistical procedures, the calculation of which includes address data. Detailed information on this and on the credit agencies used can be found in Billpay GmbH's privacy policy[https://www.billpay.de/allgemein/datenschutz/].
Furthermore, Billpay may use third-party tools to detect and prevent fraud. Data obtained using these tools may be stored by third parties in encrypted form so that they can only be read by Billpay. This data is only used if you select a payment method from our cooperation partner Billpay, otherwise the data expires automatically after 30 minutes.
8. disclaimer for external links
Insofar as the pages of Maschalina contain links to other pages on the Internet, Maschalina expressly declares that it has no influence whatsoever on the design and content of the linked pages. Maschalina therefore expressly distances itself from the content of all linked third-party sites. This declaration applies to all links displayed and to all content of the pages to which links lead.
9. other
German law applies to all contracts and agreements between the customer and Maschalina Productions GmbH, excluding the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction for any disputes shall be Vienna or the place of jurisdiction provided for by law.