Shipping & Returns
Shipping costs & Shipping time:
Shipping within Austria is free of charge. Orders to Germany and within the European Union are free of charge from an order value of 50€. MASCHALINA orders leave the studio 2 x per week. The shipment is carried out by DPD or Österreichische Post AG and its international partners. All shipping costs to countries outside the European Union are listed in the table below. If your country does not appear in this list, please contact office@maschalina.com and we will do our best to fulfil your order.
| SHIPPING DESTINATION | COST | DELIVERY | Shipping Partner |
Germany |
6,90€ (free shipping over 50€) |
5-7 working days | DPD |
EU 1 (Belgium, Denmark, Finland, France, Italy, Croatia, Luxembourg, Netherlands, Poland, Sweden, Slovakia, Slovenia, Czechia, Hungary) |
9,90€ (free shipping over 50€) |
5-7 working days | DPD |
| EU 2 (Bulgaria, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Spain) | 9,90€ | 5-7 working days | Post AG |
Monaco |
12,90€ (free shipping over 250€) |
5-7 working days | Post AG |
| Switzerland | 12,90€ (free shipping over 250€) |
10 -14 working days | DPD |
| UK | 15,00€ (free shipping over 300€) |
10 -14 working days | DPD |
| USA, Canada, South Africa, Mexico | 15,00€ (express shipping 25€) |
14 -18 working days | Post AG |
Local Pickup:
As an alternative to shipping, you can also personally pick up your Maschalina order from our studio at Ungargasse 2/14, 1030 Vienna on Monday from 10 a.m. to 12:30 p.m., Tuesday to Thursday from 10 a.m. to 12 p.m. and 1 p.m. to 4 p.m., Friday from 10 a.m. to 12 p.m. (Bell sign: Mascha Lina Borodin, lift: 4th floor). To do so, select the shipping option "Local Pickup" and your order will usually be ready for pickup within 24 hours. You will receive another separate notification by e-mail. Your order will automatically be on hold for you for 2 weeks. In the event of any discrepancies such as urgent orders or collection outside of the specified times, please feel free to contact office@maschalina.com and we will endeavour to deal with your request as quickly as possible.
Return Shipping:
Return shipping is at your own expense. You can return your order to us within 14 days of acceptance without giving any reason (§ 4 AGB - Widerrufsrecht). In order to ensure a smooth refund, please include the original invoice or a copy with a short note in the return package and send it to our studio at the following address: Mascha Lina Borodin, Ungargasse 2/14, 1030 Vienna. As soon as we have received the package, the amount will be processed within the following 2 weeks.