Contact & customer service
We look forward to hearing from you!
Do you have questions about a specific product, would you like to enquire about the quality or wearing comfort of our earrings, or do you need help with your order? Maybe you just want to say thank you or share feedback with us? Whatever your request is - our customer service team is here to help you.
At MASCHALINA, personal support and a trusting relationship with our customers are our top priority. We answer every message with great care and as quickly as possible - usually within 24 hours on working days. Our aim is to provide you with an all-round positive shopping experience.
Contact by e-mail
Write to us at any time: [email protected]
Our team will endeavor to answer you within one day on working days.
Availability by telephone
Would you like to speak to us directly?
You can reach our office by phone from Monday to Friday, 10:00 - 14:00.
Phone number: +43 660 927 93 73
Contact form
Alternatively, you can also use our contact form on this page. Simply enter your message and we will get back to you reliably. Whether you have a query, praise or criticism - we welcome all feedback and are open to suggestions.
Quick help in our FAQ
We have already answered many frequently asked questions in our FAQ. There you will find helpful information about shipping, returns, payment, care and much more. Perhaps your question is already there.
We are there for you personally
MASCHALINA is an owner-managed jewelry label from Austria. Behind every email and every call is a real team that works with passion and expertise. So you won't be connected to an anonymous call center, but to people who really know our products and can give you honest advice.
Our claim
As a sustainable company, we not only want to impress with fair production and high-quality materials, but also with transparency and proximity to our customers. That's why we take the time to answer your questions - because we know that high-quality jewelry should also go hand in hand with high-quality service.
We look forward to hearing from you - no matter which way!