Shipping & Returns
Unfortunately, it is not possible to check out the jewellery in our studio. However, you are welcome to visit one of our partner shops to see a selection of our jewellery in real life.
You can find a list of our partner stores HERE
Materials & Care
Our extraordinary Designs are handmade in Viennese workshops from high-quality materials such as Swarovski pearls, semi-precious stones and precious metals.
Our Maschalina earrings, ear studs, hair accessories and necklaces with ribbon are not waterproof. All Maschalina bracelets and necklaces with a silver cord are waterproof. We recommend avoiding permanent contact with water, shampoo or cleaning agents.
Our Maschalina bracelets with silver pendants and silver necklaces can be cleaned with a silver polishing cloth After wearing Maschalina jewellery should be stored in a solid jewellery box or on a jewellery stand. Pressure on the jewellery should be avoided. Non-waterproof jewellery should be taken off before showering, bathing, working out or sleeping.
Warranty & Repairs
We offer 12 months warrantyon all Maschalina jewellery from the date of purchase. The guarantee covers all manufacturing and processing defects. It does not cover scratches, damage due to obvious external causes (bent jewellery, broken chains, broken cords), dirt, unsuitable storage, wear and tear.
We are very sorry to hear, that your earring is broken. Since we care about good quality, our workshop in Vienna makes repairs possible.For repairs which require stitching, a flat rate of 29,00€ + shipping would apply. Please send us the entire pair to our Maschalina Atelier in Vienna.
Mascha Lina Borodin - Ungargasse 2 / 14 - 1030 Vienna
Please enclose a note with your name, address, email and short description.
Unfortunately, we sell earrings only in pairs (2 pcs.). Our jewellery is handmade, which is why the counterpart is always chosen as identically as possible. But if you are in doubt, feel free to contact us and we will try to find the best solution for the problem!