CONTACT AND CUSTOMER SERVICE

Great to have you here - we look forward to hearing from you!

Whether you have questions about a product, the quality and wearing comfort of our earrings or the processing of your order - our customer service team is here for you. We are also always open to feedback, suggestions or a nice thank you.

Your direct line to MASCHALINA

At MASCHALINA, we attach great importance to personal contact and honest, cordial communication with our customers. We answer every inquiry with care and as quickly as possible - usually within 24 hours on working days. Our goal: Your shopping experience should be just as high-quality as our jewelry.

Contact us by e-mail

Write to us at office@maschalina.com at any time - our team will take care of your request within one day on working days.

Availability by phone

Would you like to speak to us in person? We are available by phone from Monday to Friday between 10:00 and 17:00. Call us on +43 660 927 93 73.

Contact form

You can also use our contact form on this page. Simply enter your message - we will get back to you reliably. Whether you have a question, praise or criticism: we look forward to your feedback and are open to your wishes.

Answers to frequently asked questions

Many questions can be answered quickly and easily in our FAQ. There you will find helpful information on shipping, returns, payment, care and much more.

A real team - not a hotline

MASCHALINA is an owner-managed jewelry label from Austria. Behind every contact is a real team with heart and soul - not an anonymous call center. We know our products, give you honest advice and take care of your concerns personally.

Our service promise

As a sustainable company, we not only focus on fairly produced materials and responsible design, but also on genuine, human service. We take time for you - because high-quality jewelry deserves equally high-quality care.

We look forward to hearing from you - no matter which way!