Return Policy
How to return your order?
You have the right to withdraw from this contract within 14 days without stating your reasons for doing so. The cancellation period is 14 days from the date on which you or a third party specified by you, who is not the carrier, takes possession of the goods. To exercise your right to cancel, you need to send us (e-mail: office@maschalina.com) a clear statement (e.g. a letter sent by e-mail) indicating your decision to withdraw from this contract. You may use this sample cancellation form to do this, but this is not mandatory. To cancel in time, the notification of your decision to exercise your right to cancel simply needs to be sent to us before the expiry of the cancellation period.
Please send back your order to the following address:
Mascha Lina Borodin
Ungargasse 2 / 14
1030 Wien
The right of withdrawal is excluded if
- the goods may spoil quickly or their expiry date would be quickly surpassed
- it is a case of sealed goods that, for health protection and hygiene reasons, are not suitable for return if their seal has been removed after delivery
Consequences of withdrawal:
In the event of a valid revocation of this agreement each party shall return to the respective other party the services or products received and, if applicable, utilized usages (e.g. interest) shall be returned. Should you be entirely or partly unable to return to us the services o products received, or only able to return them in a deteriorated state, you are liable to pay according compensation. This does not apply with respect to goods being handed over in the event that such deterioration is exclusively due to your inspecting the items as you would have been able to do in a retail shop. You may also avoid an obligation for compensation payments if you do not take possession of the item as if you were the owner and if you refrain from doing anything that might adversely affect the value of the item. Obligations to refund payments must be fulfilled within 14 days. The period begins for you with the dispatch of your withdrawal declaration or the item, and for us with its receipt.
