Return Policy

How to return your order?

You have the right to withdraw from this contract within 14 days without stating your reasons for doing so. The cancellation period is 14 days from the date on which you or a third party specified by you, who is not the carrier, takes possession of the goods. To exercise your right to cancel, you need to send us (e-mail: a clear statement (e.g. a letter sent by e-mail) indicating your decision to withdraw from this contract. You may use this sample cancellation form to do this, but this is not mandatory. To cancel in time, the notification of your decision to exercise your right to cancel simply needs to be sent to us before the expiry of the cancellation period.

Please send back your order to the following address: 

Mascha Lina Borodin
Ungargasse 2 / 14
1030 Wien

The right of withdrawal is excluded if

  • the goods may spoil quickly or their expiry date would be quickly surpassed
  • it is a case of sealed goods that, for health protection and hygiene reasons, are not suitable for return if their seal has been removed after delivery

Consequences of withdrawal:

If you withdraw from this contract, we must refund all payments received from you, including the shipping costs (with the exception of any additional costs resulting from you having chosen a delivery option other than the cheapest standard delivery service offered by us), immediately and within no later than 14 days of receiving notification of your decision to cancel. Unless expressly agreed otherwise with you, we will refund you using the same method of payment which you used when making the original transaction; you will never be charged any fees as a result of this repayment. We may refuse to make the repayment until we have received the goods back from you or until you provide us with proof that you have sent back the goods, whichever is the earliest. You must send back or hand over the goods to us immediately and, in any event, within 14 days at the latest from the date on which you informed us of your decision to withdraw from this contract. This time limit will be deemed to have been met if you dispatch the goods before the end of the 14-day period. Although we are not required to do so by law, we will cover the direct costs of returning the goods. However, we will only do this if you use the returns label included in the package. You must cover the costs if you return the goods in any other way. You will only be required to pay for any loss in value of the goods if this loss in value can be attributed to any unnecessary action taken to check the condition, properties and functioning of the goods.